Q: How do I get datasheets and the full product guide?

Go to the Document Library in the top navigation menu. There you’ll find the latest Rotomation product guide and selected datasheets as PDF files. You can download these to share with customers or use internally for training.

Q: How do I request a return or repair (RMA)?

Log in to the distributor portal and go to the RMA / Returns section. Provide the actuator serial number or stock number, describe the issue, and include any relevant application details. Once submitted, we’ll review the information and send you an RMA number with shipping instructions.

Question 1

Can I reorder using a stock number instead of the full part number?

Ian Jobson · Accepted Answer

Yes. Each actuator configuration has a 5-digit stock number printed on the product label, order acknowledgment, packing slip, and invoice. You can use this stock number in the portal to quickly reorder the exact same configuration.

Question 2

Can multiple people at my company have logins?

Ian Jobson · Accepted Answer

Yes. We recommend that each user has their own login so activity can be tracked and access can be managed if someone changes roles. You can request new logins from Rotomation just use the contact us form below.

Question 3

Can Rotomation help with non-standard angles or special shafts?

Ian Jobson · Accepted Answer

Yes. Non-standard rotation angles, special shafts, and other custom features are common. A large portion of our actuators are modified from standard designs. Send us a sketch or drawing (through the portal Contact Us or email), along with the application details, and our engineers will review and suggest a solution.

Question 4

Can Rotomation rebuild actuators that are out of warranty?

Ian Jobson · Accepted Answer

Yes. We can evaluate and rebuild actuators that are out of warranty as long as the main body is structurally sound. Many customers also choose to order seal kits and parts to rebuild units in-house. Contact customer service to discuss the best option for your situation.

Question 5

Can we use Rotomation logos and images in our own marketing?

Ian Jobson · Accepted Answer

Yes. Distributors may use approved Rotomation logos and product images in catalogs, websites, and presentations, as long as they are not altered in a way that changes the appearance of the brand. If you need logos, product photos, or other artwork, contact your Rotomation sales contact or customer service and we’ll provide the appropriate files.

Question 6

Do you offer drop-shipping to end customers?

Ian Jobson · Accepted Answer

Yes, where permitted by your distributor agreement and territory. You can specify a customer shipping address when placing the order. Make sure the address is complete and accurate; any special shipping instructions should be noted with the order.

Question 7

How do I get access for my co-workers to the distributor portal?

Ian Jobson · Accepted Answer

Your Rotomation contact will create an account tied to your company. They will receive an email with login instructions and a temporary password. - Just use the contact us form below to make the request.

Question 8

How do I get datasheets and the full product guide?

Ian Jobson · Accepted Answer

Go to the Document Library in the top navigation menu. There you’ll find the latest Rotomation product guide and selected datasheets as PDF files. You can download these to share with customers or use internally for training.

Question 9

How do I pick the right actuator series for an application?

Ian Jobson · Accepted Answer

Start with these basics:

Required rotation angle
Required torque or load (and lever arm length)
Available air pressure
Cycle rate and duty cycle
Environment (temperature, washdown, contamination, etc.)

Use our product family overview (Single Rack, Dual Rack, Multi-Position, Indexing, Stepping, NitPicker) to narrow down the family. From there, you can use RotoCAD or contact Rotomation engineering with the details and we’ll recommend a specific model and configuration.

Question 10

How do I request a return or repair (RMA)?

Ian Jobson · Accepted Answer

Log in to the distributor portal and go to the RMA / Returns section. Provide the actuator serial number or stock number, describe the issue, and include any relevant application details. Once submitted, we’ll review the information and send you an RMA number with shipping instructions.

Question 11

What are typical lead times?

Ian Jobson · Accepted Answer

Lead times depend on the product family, configuration, and current backlog. Most orders ship within 2–21 days. You can contact sales if you need to confirm a date or discuss expediting.

Question 12

What if I forget my password?

Ian Jobson · Accepted Answer

On the distributor portal login page, click the “Reset Password” link under the login form and follow the instructions to receive a password reset email.
If you don’t receive the email within a few minutes, check your spam or junk folder. If it still doesn’t appear, contact Rotomation customer service and we’ll verify your account and help you complete the reset.

Question 13

What information does Rotomation need to size an actuator?

Ian Jobson · Accepted Answer

For best results, provide:

Description of the motion (e.g., rotating an arm, indexing a table)
Load weight and center of gravity, or required torque
Lever arm length
Required rotation angle and speed
Available air pressure
Cycle rate / duty cycle
Mounting orientation
Any environmental factors (temperature extremes, washdown, abrasive dust, etc.)

Question 14

What is the difference between repair and credit returns?

Ian Jobson · Accepted Answer

Repair: The actuator is returned to Rotomation, evaluated, and rebuilt as needed.

Credit: The actuator must be in new, unused condition. Credit is based on the original net price and may be reduced if non-standard parts or damage are involved.
Details are listed in our standard terms and conditions, available in the portal.

Question 15

Where can I download CAD models and drawings?

Ian Jobson · Accepted Answer

Use the RotoCAD configurator, accessible through the distributor portal. Configure the actuator you need, then download 2D or 3D CAD files in multiple formats, as well as a PDF drawing. If the product you need is not yet available in RotoCAD, you can submit a CAD request through the portal.

Question 16

Where can I find training materials for new salespeople?

Ian Jobson · Accepted Answer

In the distributor portal, open the Document Library and look for the training primers:
• Getting Started in the Rotomation Distributor Portal (PDF)
• Selling Rotomation: Quick Guide for Distributor Sales Teams (PDF)
New team members should review these, then refer to the Distributor FAQ and the Rotomation product guide for more detail.

Question 17

Where can I see my net pricing and discounts?

Ian Jobson · Accepted Answer

To get net pricing and discount information contact your Rotomation sales contact.

Question 18

Will Rotomation ship directly to a customer outside my territory?

Ian Jobson · Accepted Answer

As a rule, Rotomation does not ship into another distributor’s territory. Limited exceptions may apply for emergency replacements or areas that do not yet have an assigned distributor. If you believe a situation may fall into an exception, contact your Rotomation sales contact before quoting.